Frequently Asked Questions
How long will it take to receive my order?
Star*Salts is a small, independent shop run by two people. We do try and make an effort to get your order to you as quickly as possible so please be patient with us!
An email is automatically sent out when your order has been shipped out and that will contain your tracking information.
Here's a rough estimation of when your order should arrive:
• Domestic/US: 1-2 weeks to arrive
• International: 4-5 weeks to arrive [DUE TO COVID please calculate at least 6 weeks for receive the parcel.]
Please bear in mind that our orders take roughly a week to ship out.
That said, PRE-ORDER items can take longer so please be wary of this when placing an order.
Which company do you use for shipping?
All orders are shipped with USPS and come with tracking.
Orders can be tracked through the USPS website.
How shipping rates are calculated?
Shipping costs are affected by the overall weight of your order and are based on USPS' current rates. Because of this we are unable to adjust the cost of shipping so these prices may run a bit high, especially for International orders.
Where is my confirmation email?
If you did not add an email upon check out, you will not receive order information or tracking information to your email. We ask that you please include an email and double-check the spelling of it.
Where do you ship to?
We currently ship to any country that USPS can deliver to.
Unfortunately this has been changing due to COVID restrictions so keep this in mind when placing an order.
How can I track my package?
You can track your package through USPS on their website with the tracking number you were provided.
(Please allow up to 48 hours for tracking to update.)
Why is my package marked as "Pre-Transit" still?
Sometimes labels are printed a day or two before post office drop off. USPS may also take more time to scan packages and update tracking. I'd advise to wait on this for a bit (especially during a busy season.)
What if my order is lost/delayed/damaged?
If you haven't received your order or if it has come in damaged in any way, please email me at firstname.lastname@example.org and we'll see what we can do to fix the issue!
Do you accept returns?
We only accept returns on damaged or incorrect items. Due to stock limitations we can not do any size or color exchanges and all orders are final sale once opened. Thank you for your understanding.
What if I put in the incorrect address?
If your order has NOT been shipped out, you can send us an email and we will adjust the address on your order.
If you order HAS been shipped out, unfortunately there's very little we can do at this point and will have to wait and see if it can be returned to us.
Please email us to see what course of action can be taken.
Why did my acrylic charm/standee arrive scratched up?
All acrylic items have a thin plastic film on both sides that need to be peeled! It can be hard to tell but you can use either a fingernail or a knife to slowly pick up an edge to peel it.They are machine washable safe BUT I advise washing them in hot (not boiling) water and detergent. Boiling water may wear out the elastic so it's just safer to keep it at a level you're comfortable at.
Are your face masks machine-washable safe?
They are machine washable safe BUT I advise washing them in hot (not boiling) water and detergent. Boiling water may wear out the elastic so it's just safer to keep it at a level you're comfortable at.
Are your desk mats/mouse pads machine-washable safe?
Our desk mats are NOT machine washable!
I recommend taking a small cloth and gently scrubbing the mat with hand soap. Allow the mat to air dry out of direct sunlight. This should take care of most stains.
Why was my print shipped separately from the rest of my order?
We send off all of our prints in small, cardboard tubes in order to prevent them from being damaged.
If you have any further questions and/or an issue not discussed here on this page please contact me at email@example.com
By purchasing from STARSALTS.COM you agree to the above conditions.